Customer Service Representative (Contract)

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Start Date: August 3, 2026 Training shift: 8am-5pm MT (from Aug 3- Aug 28)

Location - Hybrid: Lehi, UT office- Mondays & Tuesdays (In-Office Days)

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.

As a Member Advocate Contractor, you'll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

What you'll do:

Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support

Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare

Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team

Reporting into a Team Lead, this will be an essential role at Collective Health

Your skills include:

Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members

Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries

You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service

Ability to learn new software programs and adapt quickly to new processes

You are technologically savvy

Maintain composure and compassion when balancing a high volume of tasks

Nice to have:

1+ years of experience in a fast paced work environment

1+ years experience in customer-facing role

Bilingual (English/Spanish) is a plus

Prior healthcare experience

Bachelor's or Associate's degree

Pay Transparency Statement

This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT). #LI-hybrid Contract Hourly Pay Range $19.80 — $19.80 USD Why Join Us?

Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare

Impactful projects that shape the future of our organization

Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests

Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com .

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