3rd Line Support Consultant

<ul><li><ul><li><strong>Job Title:</strong> 3rd Line Support Engineer (Remote)<br><strong>Salary:</strong> R30 000.00 - R31 000.00 per month <h3>About the Company:</h3><p>Join a rapidly growing Professional Managed Services Provider delivering proactive and on-demand IT support services, cutting-edge technology solutions, and expert project management &amp; consultancy. The company also specialises in Cyber Security testing, prevention, and certification services, serving a diverse range of industries across London and surrounding counties.</p><h3>About the Role:</h3><p>We are looking for a highly skilled 3rd Line Support Engineer to act as a key escalation point for technical issues. You will play a crucial role in resolving complex IT challenges, supporting internal teams, and ensuring high-quality service delivery to clients.</p><h3>Key Responsibilities:</h3><ul><li>Act as the 3rd line escalation point, ensuring prompt resolution of technical issues escalated by 2nd line support engineers and project/account managers.</li><li>Diagnose and resolve software and cloud infrastructure challenges, including VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, Defender for 365, and more.</li><li>Identify and fix hardware and network issues, covering firewalls, routers, networking devices, and on-premises servers.</li><li>Oversee and manage website hosting services, providing escalation support for CMS and hosting-related troubleshooting.</li><li>Stay updated with current technologies and share insights with the team.</li></ul><h3>Technical Expertise Required:</h3><ul><li>Microsoft Azure: Configuration, management, and troubleshooting of virtual environments.</li><li>Microsoft 365: Tenant configuration, including Exchange Online and SharePoint Online.</li><li>Virtualisation: Strong knowledge of Microsoft Hyper-V and virtualisation principles.</li><li>Backup Solutions: Experience with Acronis and Azure Backup.</li><li>Firewalls: Configuration and troubleshooting of hardware firewalls (WatchGuard, Unifi, and SonicWall experience is a plus).</li><li>Cyber Security: Familiarity with Defender for 365, third-party spam filtering products, and Cyber Essentials certification requirements.</li><li>Antivirus Solutions: Experience with ESET solutions is beneficial.</li><li>Website Hosting Maintenance: DNS changes, website migration, and troubleshooting.</li><li>IT Project Delivery: Proven track record in managing and delivering IT projects across a broad scope.</li></ul><h3>Additional Requirements:</h3><ul><li>Strong MSP background, with experience spanning from 1st to 3rd/4th line roles.</li><li>Familiarity with RMM (Remote Monitoring &amp; Management) and ticketing systems.</li><li>Certifications: At least two professional certifications from Microsoft 365 or Azure Administrator/Intermediate series (e.g., MS-102, AZ-104).</li><li>Home Office Setup: A private, reliable, and uninterrupted workspace with fast and stable internet connectivity (company-provided equipment will be used).</li></ul><h3>Personal Attributes:</h3><ul><li>Customer-focused and approachable Passionate about providing excellent support.</li><li>Strong communicator Fluent in English, with a professional and clear telephone manner.</li><li>Reliable and team-oriented Punctual, accountable, and a strong team player.</li><li>Proactive and committed Always goes the extra mile to ensure tasks are completed efficiently and effectively.</li><li>Career-minded Looking for long-term stability within a dynamic and growing company.</li></ul><p>If you are a technically skilled, proactive, and customer-driven IT professional, wed love to hear from you!</p><p>Apply today to join our forward-thinking team and take your career to the next level!</p></li></ul></li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>