Workplace Customer Experience Officer Analyst

Accenture, recognized as a Great Place To Work®, is a leading global professional services company that helps major businesses, public administrations, and other organizations around the world develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale. We are looking for a professional to develop, support and optimize the multi-channel Customer Experience operations within a corporate environment, collaborating with internal and external stakeholders to improve the full customer lifecycle and ensure high-quality service delivery across workplace-related services. Functions: Coordinate and manage on-site meetings and events using corporate tools (Outlook, Teams, SharePoint), ensuring execution, escalation management and post-event reconciliation. Monitor Customer Experience KPIs through reporting tools (Excel, dashboards) and implement improvement actions based on data insights. Maintain and update multi-channel platforms and internal knowledge repositories (SharePoint, internal CMS tools). Collaborate with Workplace, Marketing and Technology Support teams to identify process improvements and optimize service delivery models. Responsibilities: Analyze customer experience processes and propose improvements leveraging digital tools and workplace platforms. Manage stakeholder communication (internal teams, vendors, clients) ensuring alignment and service quality. Support sourcing activities and supplier trends analysis, contributing to continuous improvement of service models. Ensure compliance with internal policies and recommend updates aligned with business needs and operational changes. Perform operational and data analysis to support decision-making and customer experience optimization. Identify technological opportunities (automation, platform improvements) to enhance workplace services. #LI-EU Qualifications Requisitos imprescindibles : Minimum 2-3 years of professional experience in Meeting & Events, Workplace Management or Customer Experience operations. Minimum 2 years of experience using Microsoft Office tools (Excel, PowerPoint, Outlook) and SharePoint in a professional environment. English level minimum B2, spoken and written. Professional experience coordinating events, meetings or workplace services in corporate environments. Requisitos valorables : Experience working with KPI reporting and dashboard tracking tools applied to customer experience or operations. Experience collaborating with cross-functional teams (Marketing, IT Support, Workplace Services). Experience in supplier management or sourcing activities within corporate services. Experience contributing to process improvement or operational transformation initiatives. Accenture Benefits: En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo. Además, te ofrecemos otros beneficios como: Seguro médico, de Vida y accidentes Servicio médico y programas de bienestar Programa de retribución flexible y compra de acciones Programas de flexibilidad (horaria, de días libres, vacaciones...) Itinerario formativo individualizado Programas de sostenibilidad y Fundación Accenture Red de empleados por la diversidad Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at

www.accenture.com

Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.

Requisitos imprescindibles : Minimum 2-3 years of professional experience in Meeting & Events, Workplace Management or Customer Experience operations. Minimum 2 years of experience using Microsoft Office tools (Excel, PowerPoint, Outlook) and SharePoint in a professional environment. English level minimum B2, spoken and written. Professional experience coordinating events, meetings or workplace services in corporate environments. Requisitos valorables : Experience working with KPI reporting and dashboard tracking tools applied to customer experience or operations. Experience collaborating with cross-functional teams (Marketing, IT Support, Workplace Services). Experience in supplier management or sourcing activities within corporate services. Experience contributing to process improvement or operational transformation initiatives. Accenture Benefits: En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo. Además, te ofrecemos otros beneficios como: Seguro médico, de Vida y accidentes Servicio médico y programas de bienestar Programa de retribución flexible y compra de acciones Programas de flexibilidad (horaria, de días libres, vacaciones...) Itinerario formativo individualizado Programas de sostenibilidad y Fundación Accenture Red de empleados por la diversidad Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at

www.accenture.com

Declaración de igualdad de oportunidades en el empleo