IT Support Engineer

<h3>IT Support Engineer (Remote / Work From Home) — Cape Town</h3><p><strong>Salary:</strong> R30,000 – R50,000 per month (depending on experience)<br><strong>Experience Required:</strong> 3–6 years<br><strong>Working Hours:</strong> UK working hours<br><strong>Contract:</strong> 6-month probation/initial engagement, transitioning to permanent (performance dependent)<br><strong>Location:</strong> Remote (Cape Town-based)</p><h3>Role Overview</h3><p>Were hiring an experienced <strong>IT Support Engineer</strong> to join a fast-paced <strong>Service Desk</strong> team supporting an <strong>international client base</strong>. Youll deliver remote support, troubleshooting, installations, and proactive maintenance across modern workplace environments. This is a client-facing role requiring excellent communication, ownership, and strong technical problem-solving ability.</p><h3>Key Responsibilities</h3><ul><li><p>Provide remote IT support to clients across a global environment</p></li><li><p>Resolve day-to-day technical issues and handle escalations when required</p></li><li><p>Set up and configure IT services and solutions</p></li><li><p>Monitor network and service performance, ensuring uptime and stability</p></li><li><p>Manage customer environments using centralised management tools</p></li><li><p>Support connectivity, telecoms, and WiFi troubleshooting/configuration</p></li><li><p>Deliver a consistently high level of customer service and engagement</p></li><li><p>Provide clear updates, technical recommendations, and progress reporting</p></li><li><p>Maintain accurate ticket notes, time entries, and documentation</p></li><li><p>Support internal systems and assist with wider technical tasks as needed.</p></li></ul><h3>Essential Technical Skills</h3><ul><li><p>Strong experience with <strong>Windows environments</strong>, including:</p><ul><li><h3>Windows 10/11 support</h3></li><li><h3>Active Directory &amp; Group Policy</h3></li><li><h3>Microsoft Teams</h3></li></ul></li><li><p><strong>Microsoft 365</strong> configuration, administration, and migration experience</p></li><li><p>Desktop support across <strong>Windows and MacOS</strong></p></li><li><p>Experience deploying <strong>critical/security updates</strong> during scheduled maintenance windows using centralised automated tools</p></li><li><p>Experience managing <strong>centralised anti-malware platforms</strong></p></li><li><p>Strong networking fundamentals, including <strong>wireless networking.</strong></p></li></ul><h3>Desirable / Advantageous Skills</h3><ul><li><h3>Firewall and WAN security exposure</h3></li><li><h3>Cloud support exposure (Azure / AWS)</h3></li><li><h3>Web security filtering tools</h3></li><li><p>Email security/content filtering tools (e.g., Mimecast)</p></li><li><p>Experience with <strong>RMM tools</strong></p></li><li><p>Industry certifications such as <strong>Microsoft / Cisco CCNA</strong> (or similar)</p></li></ul><h3>Required Soft Skills &amp; Attributes</h3><ul><li><p>Strong troubleshooting and fault-finding ability</p></li><li><p>Excellent spoken and written English (must be grammatically strong)</p></li><li><p>Professional customer communication (email + phone)</p></li><li><p>Ability to explain technical issues to non-technical stakeholders</p></li><li><p>close attention to detail and pride in work quality</p></li><li><p>Continuous improvement mindset and willingness to learn</p></li><li><p>Proactive, can-do approach and strong ownership mentality</p></li></ul><h3>Qualifications</h3><h3>Essential:</h3><ul><li><p>Microsoft certification (any MCSA equivalent / Microsoft qualification)</p></li><li><h3>Excellent written and spoken English</h3></li></ul><h3>Desirable:</h3><ul><li><h3>IT Diploma or Degree</h3></li><li><p>CCNA / CCNP / Network+ / AWS Certification</p></li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>