Professional Services Strategy & Operations Manager

<h3>Are you ready to unlock intelligence?</h3><p style="min-height:1.5em">If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.</p><p style="min-height:1.5em"><strong>About the role:<br><br></strong>We're looking for a PS Operations Manager to play a pivotal role in scaling our Services organization and driving operational excellence across strategic program execution, systems, and reporting. This is a high-impact, highly visible role where you'll partner closely with PS leadership, streamline back-office processes, and build the systems and insights that enable our teams to deliver with efficiency and profitability.</p><p style="min-height:1.5em">If you enjoy solving complex operational problems, optimizing PS workflows, and building scalable systems that directly impact customer experience and PS financials, this is your opportunity to help shape and grow a world-class Professional Services organization.</p><h3>What you'll be doing:</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Be the operational backbone for key Professional Services programs, including monetization initiatives, investment management, credits, and customer outcome tracking.</p></li><li><p style="min-height:1.5em">Improve team efficiency by streamlining workflows, reducing manual effort, and enhancing productivity.</p></li><li><p style="min-height:1.5em">Implement automations and AI solutions that eliminate repetitive tasks and create more time for customer-facing work.</p></li><li><p style="min-height:1.5em">Collaborate with Salesforce administrators to optimize and scale PS systems.</p></li><li><p style="min-height:1.5em">Support and improve core PS administrative operations, including month-end procedures, expense management, revenue tracking and forecasting, partner costs, and ROI analysis.</p></li><li><p style="min-height:1.5em">Maintain and evolve our reporting suite to ensure PS leadership has accurate, real-time visibility into spend, forecasts, delivery performance, and customer outcomes.</p></li><li><p style="min-height:1.5em">Partner with Finance and RevOps to align PS financial planning and reporting with broader company goals.</p></li><li><p style="min-height:1.5em">Conduct deep-dive analyses on margins, revenue, costs, program performance, and customer trends, delivering timely insights for leadership.</p></li><li><p style="min-height:1.5em">Act as the go-to resource for all PS-related systems, processes, and analytics questions.</p></li></ul><h3>What you'll bring:</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">A builder's mindset, with the ability to direct the configuration and evolution of systems like Certinia and Salesforce to support a scaling PS org.</p></li><li><p style="min-height:1.5em">Curiosity and analytical strength, with a knack for uncovering drivers of revenue, spend, and customer outcomes, systematically turning data into actionable insights.</p></li><li><p style="min-height:1.5em">A passion for efficiency, using automation, AI solutions, and process improvements to streamline workflows and reduce overhead.</p></li><li><p style="min-height:1.5em">A strong focus on accuracy and data integrity, ensuring leadership can rely on your metrics and forecasts.</p></li><li><p style="min-height:1.5em">The ability to collaborate closely with executives, supporting their strategy while also contributing your own insights to shape it.</p></li><li><p style="min-height:1.5em">Clear communication and a collaborative spirit, making you a trusted partner across PS, Finance, and Sales.</p></li><li><p style="min-height:1.5em">Expertise in Google Sheets and Google Slides, with a working knowledge of SQL to update existing queries.</p></li><li><p style="min-height:1.5em">4+ years of experience in operations within enterprise software.</p></li></ul><h3>Nice to haves:</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Complete autonomy with Tableau reporting and SQL</p></li><li><p style="min-height:1.5em">Knowledge of AI automation platforms (Claude, N8N,...)</p></li></ul><h3>About <a href="https://himalayas.app/companies/kong">Kong</a>:</h3><p style="min-height:1.5em"><a href="https://himalayas.app/companies/kong">Kong</a> Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, <a href="https://himalayas.app/companies/kong">Kong</a>'s unified API and AI platform, <a href="https://himalayas.app/companies/kong">Kong</a> Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit <a rel="nofollow ugc noopener noreferrer" href="http://www.konghq.com" target="_blank"><u>www.konghq.com</u></a>.</p><h3>Compensation Range: $138,380 - $162,800</h3><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>