Senior Manager, Medical Information

Job Description Summary About the Role: Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross-functional teams to support Novartis products.

Job Description Key Responsibilities: ·

Create and deliver timely responses to unsolicited medical information inquiries from

HCPs

in

a

multi-media

environment

and

record interaction

information

according

to

Novartis

and regulatory guidelines. ·

Create and review

Medical

Response

Documents

(MRDs)

for

product

portfolio. ·

Collaborate

with

cross-functional

teams including global MI colleagues and Medical Strategy Teams (MSTs)

to

define

strategies

and

execute

tactics. ·

Develop

and

provide

therapeutic area and

product

training

to

internal

customers and partners

(e.g., Medical Information, Compliance, Customer Interaction Center [CIC]). ·

Support

in

development and

implementation

processes for internal departments as they relate to daily MI activities. ·

Participate

in

projects

to

optimize

Medical

Information services. ·

Monitor,

collect,

and

analyze

metrics

for

MI

activities.

Develop reports, identify actionable insights, and present findings within MI and to its partners. ·

Assist

in internal audit and external inspection preparedness

ensuring compliance with all legal, regulatory, and Novartis guidelines. ·

Identify

and

champion

best

practices

in

MI. Leverages AI tools to streamline tasks, generate content, and support decision-making, demonstrating practical fluency in prompting, interpreting, and refining AI outputs to improve work quality and efficiency. Essential Requirements: ·

PhD,

PharmD,

MD, or equivalent ·

Proficient in spoken and written English ·

Three or more

years

of

experience

in

medical

writing,

medical

information/drug

information,

and/or relevant clinical experience ·

Ability

to

acquire

knowledge

of

various

disease

states

and

products ·

Strong

verbal

and

written

communication

skills ·

Strong

ability

to

negotiate,

resolve

conflicts,

prioritize,

organize,

and

lead

through influence in a complex, matrix environment ·

Proven

literature

analysis

and

evaluation

skills ·

Proficient

in

Microsoft

Word,

PowerPoint, and Excel ·

Technologically

savvy ; Ability

to

manage

multiple

projects

within

defined

timelines Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Benefits and rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Skills Desired Clinical Research, Clinical Trials, Detail-Oriented, Medical Writing, Safety