Support Agent

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.

As a Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

**This is an in-person position. You will be working from our office in San Jose, CA.

What You'll Do:

Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues

Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation

Build strong cross-functional relationships across various Via teams and offices and external partners

Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.

Effectively prioritize live operational issues and take action based on the information received

Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:

Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively

Ownership mentality: take full responsibility for delivering great service to driver-partners

Proactive: able to think ahead and anticipate to prevent problems before they start

An empathetic and effective communicator: you excel at active listening and collaboration

Comfortable with ambiguity: make thoughtful choices between imperfect options

Maintain a solution-oriented mindset: persistent, creative, and cool under pressure

Observant and keen to improve: if something's not working, you come up with a better way

An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.

Salary Range: $30/hour

Shifts will be 5 days a week (Monday to Friday)

35 hours a week

Hours available (subject to change):

5:00 AM - 12:00 PM PT

2:00 PM - 9:00 PM PT

We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.

Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively

Ownership mentality: take full responsibility for delivering great service to driver-partners

Proactive: able to think ahead and anticipate to prevent problems before they start

An empathetic and effective communicator: you excel at active listening and collaboration

Comfortable with ambiguity: make thoughtful choices between imperfect options

Maintain a solution-oriented mindset: persistent, creative, and cool under pressure

Observant and keen to improve: if something's not working, you come up with a better way

An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.

Salary Range: $30/hour

Shifts will be 5 days a week (Monday to Friday)

35 hours a week

Hours available (subject to change):