Account Manager (4 Months Fixed Term)

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Account Manager

Contract: 4 Months Fixed Term (With view of possible extension)

Location: West London, United Kingdom

About the role:

As Project/Account Manager, you'll be the primary operational point of contact for the client, steering the day-to-day development of multiple brand workstreams across a breadth of global deliverables. You'll work closely with clients, manage creative and production resources, and ensure every project is scoped, planned, briefed, and delivered to the standard these brands demand. You'll also collaborate with OLIVER's central team and partner agencies across the Inside Ideas Group.

This is a role that requires equal parts creative sensibility and project discipline — someone who understands how great social and campaign content comes together, and who can keep complex programmes on track without losing sight of the work.

What you will be doing:

Lead day-to-day account management across multiple brands, acting as the primary client contact for briefs, timelines, and project status

Define project scope and create clear plans covering tasks, resources, timelines, and deliverables across concurrent workstreams

Book and manage creative, design, and production resources — briefing teams accurately and ensuring they have everything they need to deliver to or exceed the brief

Build and maintain strong working relationships with senior clients, proactively communicating at every stage of the project lifecycle

Challenge client briefs and decisions constructively when appropriate, maintaining trust while advocating for the team and the work

Negotiate scope, timelines, and resource compromises with clients on behalf of the team, finding solutions that protect quality and delivery

Ensure all deliverables — from social assets and campaign content to global master assets — are produced, reviewed, and delivered within agreed timeframes

Estimate costs, establish project budgets, track spend, and adjust forecasts as required — reporting on GP and MI with training provided

Collaborate with OLIVER central teams and Inside Ideas Group partner agencies on integrated briefs

Drive a solution-focused approach to challenges throughout the process, maintaining clear communication and momentum at every stage

What you need to be great in this role:

Solid experience as a Project Manager, Account Manager, or hybrid PM/AM in a creative agency or in-house creative environment

A strong track record of managing multiple complex projects simultaneously, delivering consistently within agreed timeframes in high-pressure environments

Experience in social media strategy and content ideation — understanding what makes effective content across platforms and how to brief for it

Familiarity with photography, video production, and digital content creation workflows

Confidence in senior client-facing environments — able to build trusted relationships, manage expectations clearly, and hold your ground where it counts

Experience working with global or multi-market brand programmes; luxury or spirits category experience is an advantage

Clear written and verbal communication — in client meetings, contact reports, briefing documents, and project updates

Experience managing project-level budgets: cost estimation, spend tracking, purchase orders, and reporting financial performance to stakeholders

Proficiency with Gen AI tools to enhance account and project management output — including brief writing, documentation, reporting, and workflow planning

Experience building personal AI-assisted workflows to improve efficiency and quality

Agentic approach to problem-solving: able to break complex multi-brand programmes into clear workstreams and identify the most efficient path through ambiguity

Ability to critically evaluate AI-generated outputs and apply sound judgment before acting on them

Formal qualifications are welcome but not required. Equivalent experience counts — gained through work, study, volunteering, or self-directed learning.

Req ID: 17712

#LI-CK1 #LI-midsenior #LI-Hybrid Our values shape everything we do:

Be  Ambitious  to succeed

Be  Imaginative  to push the boundaries of what's possible

Be  Inspirational  to do groundbreaking work

Be  always learning and listening to understand

Be  Results-focused

to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER,

a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.