Customer Care Specialist

<p>Our client, a dynamic e-commerce business, offering eco-friendly Home &amp; Kitchen products, is looking for a proactive and empathetic <strong>Customer Care Specialist</strong> for a full-time remote position.</p><p>We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus.</p><h3>About the company:</h3><p><strong>It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers</strong>. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales.</p><h3>Key Responsibilities:</h3><ul><li>Respond to customer inquiries via <strong>email, live chat, and social media messages</strong> in a timely, friendly, and accurate manner.</li><li>Actively <strong>reach out to customers</strong> via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.</li><li>Handle customer questions related to orders, shipping, product issues, warranties, and returns.</li><li>Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.</li><li>Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.</li><li>Look for opportunities to <strong>upsell or cross-sell</strong> relevant products through helpful and personalized communication.</li><li>Accurately document all customer interactions in the CRM system.</li><li>Work cross-functionally with internal teams to resolve customer concerns efficiently.</li><li>Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.</li><li>Contribute ideas to improve the overall customer experience and engagement strategy.</li></ul><h3>Requirements:</h3><ul><li>Fluent English speaker with <strong>excellent written communication</strong> skills.</li><li>Prior experience in <strong>email/chat-based customer support</strong> (experience in e-commerce or online retail is a strong advantage).</li><li>Empathetic, solution-oriented, and attentive to detail.</li><li>Confident using <strong>CRM tools</strong>, chat platforms, and social media channels for customer engagement.</li><li>Comfortable with <strong>proactive outreach</strong> and community interaction.</li><li>Tech-savvy and quick to learn new systems and tools.</li><li>Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.</li><li>A friendly, calm demeanor and a genuine desire to help others.</li></ul><h3>What We Offer:</h3><ul><li>Work for a market-proven, fast-growing international company.</li><li>Competitive and timely salary.</li><li>Supportive and friendly work environment.</li><li>Be a part of something bigger, where you can have autonomy over your work.</li><li>Fully remote work and flexible working hours (work from whatever place).</li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>