Sr. Director of Revenue Operations

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us!

About the Role:   We are seeking a highly strategic and execution-focused Senior Director of Revenue Operations (RevOps) to lead the operating foundation behind our go-to-market engine. This leader will partner closely with Operations, Sales, Customer Success, Services, Marketing, Finance, and executive leadership to improve forecasting accuracy, strengthen pipeline visibility, optimize territory and quota design, and ensure our systems and analytics support scalable growth. This is a strategic and hands-on leadership role for someone who can turn complexity into clarity, build trust across functions, and create the operating cadence, data discipline, and process rigor needed to support a high growth business. This role will sit at the center of Enterprise AI GTM, Field CTO, and Alliances/Partners & Channels, ensuring alignment across pipeline generation, technical deal execution, and partner-driven revenue. You will own the infrastructure, processes, and insights that enable these teams to operate cohesively and efficiently. This is a high-impact, cross-functional role responsible for connecting strategy to execution—bringing rigor to pipeline, clarity to deal progression, and scalability to our GTM motion.

Responsibilities: Forecasting and Revenue Planning

Lead the end-to-end forecasting process across bookings, renewals, and retention in partnership with Sales, Finance, Customer Success, Services, and Marketing leadership

Build and maintain clear forecasting methodologies, reporting standards, and inspection processes that improve predictability and decisionmaking

Deliver executive level insights on forecast risk, upside, key trends, and performance drivers

Support annual planning, capacity modeling, and scenario analysis to inform growth and investment decisions

Territory, Quota, and Coverage Design

Partner with GTM leadership to design territory and coverage models aligned to market opportunity, customer segments, and business priorities

Lead annual quota-setting and in-year quota management processes

Monitor attainment trends and recommend adjustments to improve performance, fairness, and coverage efficiency

Pipeline Management and GTM Analytics

Own pipeline reporting and health analytics across regions, segments, and stages

Build dashboards and KPIs that give leadership clear visibility into funnel performance, conversion rates, sales cycle trends, renewals, expansion, and rep productivity

Partner with Sales and Marketing leadership to drive disciplined weekly, monthly, and quarterly pipeline review cadences

Translate data into actionable recommendations that improve pipeline generation, conversion, and overall GTM execution

Customer Lifecycle and Retention Insights

Partner with Customer Success, Delivery and Services leaders to improve visibility into renewals, customer health, churn risk, and expansion opportunity

Help define and operationalize metrics that connect implementation quality, time-to-value, and service delivery performance with long-term retention outcomes

Support consistent lifecycle reporting and analysis that informs retention strategy and customer growth planning

Systems, Process, and Data Governance

Serve as a senior business owner for CRM and the broader GTM systems ecosystem, including tooling that supports forecasting, pipeline management, customer success, and reporting

Improve data quality, process design, workflow automation, and system governance across the revenue organization

Partner with IT, Finance, and business stakeholders to ensure systems support scalable, efficient, and well documented operating processes

Drive standardization across core GTM workflows, from opportunity management to renewals reporting and services coordination

Leadership and Cross-Functional Partnership

Lead and develop a high performing RevOps team across analytics, process, systems, and planning

Act as a trusted partner to GTM and company leadership, helping translate strategy into measurable operating plans

Build strong cross-functional alignment and establish operating rhythms that improve accountability and execution

Support executive reporting, board preparation, and key strategic initiatives related to revenue performance and GTM effectiveness

Requirements: 7–12+ years in Revenue Ops, Sales Ops, or GTM Ops

Strong experience supporting complex enterprise sales cycles

Deep understanding of multi-motion GTM (direct + partner + technical)

Hands-on experience with CRM systems (e.g., Salesforce) and analytics tools

Proven ability to influence senior leadership across functions

Deep expertise in CRM (Salesforce, Hubspot, etc.), including reporting, process design, data governance, and integrations

Proven track record in forecasting, pipeline analytics, territory and quota planning, and GTM performance management

Strong analytical and financial modeling skills, with the ability to turn data into clear business recommendations

Experience building scalable processes in high-growth, cross-functional environments

Experience in AI, SaaS, or enterprise technology companies

Familiarity with marketplace, co-sell, and SI partner motions

Experience building RevOps functions in high-growth environments

Exposure to POC-driven sales models

Who You Are: A systems thinker who can connect multiple GTM motions into one cohesive engine

A builder and operator who thrives in ambiguity and moves quickly

Highly analytical with a strong bias toward action and outcomes

Comfortable influencing executives while driving execution

Commercially minded—you understand how pipeline converts to revenue

Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

7–12+ years in Revenue Ops, Sales Ops, or GTM Ops

Strong experience supporting complex enterprise sales cycles

Deep understanding of multi-motion GTM (direct + partner + technical)

Hands-on experience with CRM systems (e.g., Salesforce) and analytics tools

Proven ability to influence senior leadership across functions

Deep expertise in CRM (Salesforce, Hubspot, etc.), including reporting, process design, data governance, and integrations

Proven track record in forecasting, pipeline analytics, territory and quota planning, and GTM performance management

Strong analytical and financial modeling skills, with the ability to turn data into clear business recommendations

Experience building scalable processes in high-growth, cross-functional environments

Experience in AI, SaaS, or enterprise technology companies

Familiarity with marketplace, co-sell, and SI partner motions

Experience building RevOps functions in high-growth environments

Exposure to POC-driven sales models