Director, Revenue Operations

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com .

Mirakl in Numbers:

🗓️ Founded in 2012 | Member of French Tech Next40

👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

💡 Work Hard Together: Teamwork and collaboration are the foundation of our success

🏆 Get Things Done: We prioritize action and efficiency for impactful results

🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence

🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture

🤝 Satisfy & Empower Clients: We're committed to our clients' success

Director, Revenue Operations

1. The Team You'll Join

You'll be part of our Global Sales Acceleration team led by Juliette Pichard . The team you'll lead, the Revenue Operations team, consists of ~12 professionals covering all of Mirakl's business units (Marketplace, Connect, Retail Media) and geographies (EMEA, APAC & AMER).

As a Director, Revenue Operations, you will architect and operate the AI-powered revenue engine that drives predictable growth across all of Mirakl's business. You will lead the evolution of the RevOps function toward a centralized and intelligence-driven operation, enabling Sales Leaders to run their business with greater autonomy and confidence. You will be a key driver of Mirakl's AI transformation and a senior voice in executive decision-making.

"This is a rare opportunity to operate at the heart of Mirakl's most strategic transformation. Our RevOps team sits at the intersection of AI and commercial excellence, with full global scope across every region, product line and customer segment — from Enterprise to SMB. You'll have direct visibility with Sales leadership and a real mandate to define what world-class RevOps looks like in 2027." — Juliette Pichard, SVP Global Sales Acceleration

2. Your Impact

Architect and deploy the AI-powered revenue engine — define and own the RevOps strategy, data infrastructure, processes and AI agents that make Mirakl's GTM motion predictable and scalable, acting as the orchestration layer between Agent Builders, your team and the Analytics & AI team.

Drive global business monitoring and executive decision-making — own pipeline health, ARR and ACV velocity, win/loss and conversion metrics across all BUs and geographies, orchestrate forecasting and QBR governance, and surface proactive risk and opportunity signals to Sales Leaders with clear, actionable recommendations.

Build operational excellence across the full revenue cycle — own Salesforce data quality and governance, lead sales comp plan design, ensure territory and quota frameworks are rigorous, and manage the global GTM tech stack roadmap, budget and vendor strategy.

Enable new GTM motions and product launches — partner with PMM and GTM stakeholders to support pricing setup, sales motion design and tooling updates for new products, modules and geographies, keeping RevOps agile enough to support strategic initiatives as they emerge.

Lead, develop and inspire a global RevOps team of ~10 — set clear direction and accountability, upskill the team on AI, automation and data modelling, and drive cross-functional change management with clarity and conviction.

3. What You'll Bring to the Role

10+ years in Revenue Operations, Sales Operations or GTM Strategy in B2B SaaS, ideally at a global, multi-product company

Proven track record of leading multi-functional, internationally distributed teams through periods of transformation

Deep expertise in Salesforce and data governance, including data architecture, CRM hygiene and API integrations as the foundation for AI deployment

Demonstrated ability to influence executive decision-making by translating commercial data into strategic narratives

Skills:

Systems thinking with the ability to turn complex data into clear executive narratives

Fluency in AI tools and workflow automation platforms (e.g., Dust, Gong, Clay, Claude, n8n), curiosity to always stay up to date on innovation

Salesforce expertise and rigorous data governance instincts

Change leadership — the ability to bring teams and stakeholders through transformation with conviction and clarity

Commercial acumen across both Enterprise and SMB motions

4. Tools Used

Salesforce (CRM & data governance)

Dust (AI workflows & automation)

Gong (conversation intelligence)

Clay (pipeline & prospecting automation)

5. Languages

Fluent in English and French (C2 level required)

6.Perks & Benefits:

🚇 Public Transport Pass: Reimbursement on your public transport subscription

🏥 Health Insurance: Coverage tailored to individual or family needs

🍽️ Meal Allowance: Monthly meal allowance provided by Mirakl

🏠 Hybrid Setup: 4 days in-office & 1 day remote

🏋️ Gym Allowance: Access to partner gyms and wellness studios

🌴 Paid Time Off: Prorated paid vacation days per calendar year

7. Our Hiring Process

We warmly encourage you to apply to any of our roles, even if you think you're not an exact match. Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.

Introductory Call: A conversation to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role

Business Interview: Meet the hiring manager to discuss your experience, problem-solving approach, and impact

Values Interviews & Use Case: Meet with team members from different functions to explore your alignment with our core values and present a real-life scenario

Final Decision & Offer: We consolidate feedback quickly and aim to share decisions without delay — if successful, we'll walk you through the offer details, benefits, and next steps

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analysing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews .