Director, Account Management | Allconnect

Charlotte, NC$130k–160k

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week.

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The Director of Account Management is a strategic and emerging senior leader responsible for advancing key utility accounts while supporting and elevating the broader account management function. This role blends visionary leadership with hands-on execution, driving account growth, retention, and innovation across a portfolio of utility clients.

As both a people leader and business strategist, this individual will guide teams, shape account strategies, and build executive relationships while identifying trends and opportunities that unlock incremental value across accounts and the organization.

What You'll Do:

Strategic Leadership & Vision

Define and execute forward-looking account strategies aligned with utility industry trends and client objectives

Implement structured account planning frameworks to drive consistency and scalability

Identify cross-account trends and insights to unlock incremental revenue opportunities

Build strategic roadmaps that align with broader business objectives and drive measurable outcomes

Clearly communicate vision and direction to gain alignment, resources, and organizational buy-in

People Leadership & Team Development

Lead, mentor, and manage a pod of account managers, ensuring strong performance and engagement

Actively develop talent by raising performance expectations and coaching for growth

Foster a culture of accountability, inclusion, and continuous learning

Educate and support less-tenured team members to build capability and confidence

Prioritize and allocate team resources effectively to maximize impact

Cross-Functional Collaboration

Partner closely with internal stakeholders across product, sales, and operations

Bring together initiatives across the organization to create integrated value for partners

Ensure partnerships are efficiently executed and aligned with strategic goals

Account & Portfolio Management

Oversee and grow a portfolio of strategic utility accounts, ensuring strong retention and expansion

Partner with partners to assess needs and determine optimal growth and retention strategies

Drive solution evolution by identifying opportunities for innovation and continuous improvement

Lead Quarterly Business Reviews (QBRs) to communicate performance, insights, and future opportunities

Act as the senior representative for the account management function in high-level partner engagements

Client Engagement & Executive Relationship Ownership

Own and develop executive-level relationships within utility organizations

Serve as a trusted advisor using a consultative approach that delivers insight and long-term value

Influence senior stakeholders through compelling presentations and strategic guidance

Represent the organization as a thought leader through conference speaking and industry engagement

Commercial & Contract Leadership

Lead contract negotiations for new and expanded solutions

Partner cross-functionally to ensure solutions are effectively strategized, priced, marketed, and delivered

Identify and drive revenue growth opportunities across existing partnerships

Culture & Brand Leadership

Act as a culture carrier and brand ambassador, reinforcing company values internally and externally

Build an inclusive environment where all team members feel a sense of belonging and purpose

What We're Looking For:

8+ years of experience in account management, client services, or related roles, with utility sector exposure preferred

Proven experience managing strategic accounts and leading high-performing teams

Strong commercial acumen, including contract negotiation and revenue growth strategies

Demonstrated success influencing senior stakeholders and driving cross-functional alignment

Experience developing account strategies and scaling client solutions

Ability to define direction and translate strategy into execution

Strong understanding of utility operations, regulations, and market dynamics to guide strategic decisions

Ability to gain buy-in and communicate effectively with internal and external stakeholders

Ability to spot patterns across accounts to inform growth strategies

Experience connecting ideas and initiatives across teams to create client value

Confident communicator who effectively engages and influences senior leadership

Compensation:

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.

Total Cash Compensation Range: $130,000 - $160,000 per year

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

Health Insurance Coverage (medical, dental, and vision)

Life Insurance

Short and Long-Term Disability Insurance

Flexible Spending Accounts

Holiday Pay

401(k) with match

Employee Assistance Program

Paid Parental Bonding Benefit Program

Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That's why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses,

a joint venture in the health services industry,

and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements . This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.

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At Red Ventures, we believe in real human connection. That's why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like "redventurescareer.com." We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

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