Renewals Consultant

<ul><li><ul><li>Renewals Associate(Residential)<p>Help shape community living by ensuring members feel supported, valued, and excited to stay on.<br>Remote (Anywhere in South Africa), R30,000 - R35,000 per month, UK hours (9am-6pm)</p><h3>About Our Client</h3><p>Our client is a fast-growing, community-focused residential provider dedicated to creating inspiring spaces for modern living. Their mission is to build thriving communities where people feel at home, supported, and connected. With a growing footprint and a commitment to exceptional service, they are seeking a dedicated Renewals Associate to play a key role in retaining members and driving long-term satisfaction.</p><p>The Role: Renewals Associate (Residential)<br>The Renewals Associate ensures a seamless experience for members at the point of renewal, balancing retention goals with a strong service-first approach. Working closely with the Head of Curation, this role manages renewal administration, fosters relationships with existing members, and develops strategies to improve renewal rates and overall satisfaction.</p><h3>Key Responsibilities</h3><ul><li>Manage renewals administration, contracts, reference checks, and room allocations, targeting at least a 50% renewal rate.</li><li>Proactively contact members ahead of renewal dates, addressing concerns and presenting tailored membership options.</li><li>Suggest and develop renewal incentives such as loyalty perks, offers, and benefits to boost retention.</li><li>Use CRM and PMS systems to track renewal timelines, member preferences, and contract statuses accurately.</li><li>Gather member feedback and share insights to enhance community experience and engagement.</li><li>Support scheduling and organisation of curation calls and renewal discussions.</li><li>Ensure renewal-related queries are tracked and responded to promptly and accurately.</li><li>Collaborate with the Front of House team to manage room allocations and smooth transitions for members.</li></ul><h3>About You</h3><ul><li>2+ years of experience in customer service, renewals, or membership administration.</li><li>Proven ability to manage multiple tasks in a fast-paced environment.</li><li>Excellent communication skills (verbal and written), with a member-first approach.</li><li>Strong attention to detail, data entry, and record-keeping skills.</li><li>Previous experience with CRM and PMS systems; knowledge of Go High Level CRM and Res Harmonics PMS is advantageous.</li><li>Flexible to support occasional weekend or evening work during events and tours.</li><li>Proactive, relationship-driven, and motivated to contribute to retention and revenue growth.</li></ul></li></ul></li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>