FlixBus Shop - Customer Service Agent - Limited Period

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

Join our passionate on-site operations team in Amsterdam where we help thousands of people move smart and sustainably every day. You'll be part of the local frontline team that ensures our passengers have a smooth, friendly and professional travel experience.

As a Shop Assistant at Flix, you can make an impact by creating smooth, personalized travel experiences for our passengers bus station. You'll be the face of Flix in Amsterdam Sloterdijk Station helping travelers, managing departures, and promoting our green mobility mission.

This is a limited position between July 1st and August 31.

About the Role

Support passengers with tailored travel options and promote FlixBus products and services

Welcome and guide travelers at Amsterdam FlixBus shop in Sloterdijk Station

Coordinate coach departures and arrivals in close collaboration with drivers and operations

Monitor and report service-impacting issues (e.g. delays, competitor activity, security)

Manage ticket sales and refunds, including cash desk responsibilities

Actively respond to disruptions and assist passengers on-site

Use digital tools (apps, tablets) to ensure operational efficiency and passenger support

About You

No formal education required; experience and customer passion matter most

1+ year of experience in hospitality, transport, tourism, or customer-facing roles

Fluent in English and French

Strong communication and interpersonal skills

Comfortable using digital tools and handling on-site tasks

Resilient under pressure, service-oriented, flexible, team player

Experience in sales or cash handling is a plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.

Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.

Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.

Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work.

If you're ready to grow and lead your journey, Flix is the place for you!

No formal education required; experience and customer passion matter most

1+ year of experience in hospitality, transport, tourism, or customer-facing roles

Fluent in English and French

Strong communication and interpersonal skills

Comfortable using digital tools and handling on-site tasks

Resilient under pressure, service-oriented, flexible, team player

Experience in sales or cash handling is a plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!