AI Support Analyst

<h3>This is a remote position.</h3><div><b><b><b><b>AI Support Analyst</b></b></b></b><p>We are seeking an <b>AI Support Analyst</b> to provide day-to-day support for AI-driven applications, data platforms, and client-facing solutions. This role will focus on monitoring system performance, troubleshooting issues, and ensuring the <b>accuracy and reliability of AI outputs and data workflows</b> across environments leveraging <b>AWS, Azure, Tableau, Power BI, and DealCloud CRM</b>.</p><p>This is a hands-on role ideal for someone with a mix of <b>technical support, data analysis, and troubleshooting experience</b>, with interest in AI-driven systems.</p><h3><b>Key Responsibilities</b><ul><li>Provide <b>L1/L2 support</b> for AI-driven applications, data pipelines, and integrations</li><li>Monitor systems and respond to <b>alerts, incidents, and performance issues</b></li><li>Troubleshoot issues related to <b>AI outputs, data inconsistencies, and system integrations</b></li><li>Validate <b>data quality and accuracy</b> across ETL/ELT pipelines and reporting tools (Tableau, Power BI)</li><li>Support <b>API integrations and data flows</b> between systems, including CRM platforms like DealCloud</li><li>Document issues, resolutions, and maintain <b>runbooks and knowledge base articles</b></li><li>Assist with <b>incident management</b>, escalation, and root cause analysis</li><li>Collaborate with engineering, QA, and data teams to ensure <b>production stability</b></li><li>Support <b>user inquiries and provide guidance</b> on system functionality and issues</li><li>Identify opportunities for <b>automation and process improvements</b> within support operations</li></ul><br></h3><h3>Requirements</h3><h3><b>Required Qualifications</b><ul><li>2–4 years of experience in <b>Application Support, Production Support, QA, or Data Support roles</b></li><li>Strong analytical and troubleshooting skills</li><li>Proficiency in <b>SQL</b> for data validation and issue investigation</li><li>Familiarity with <b>cloud environments (AWS and/or Azure)</b></li><li>Experience working with <b>data pipelines or ETL processes</b></li><li>Exposure to <b>monitoring tools</b> (e.g., Datadog, Splunk, CloudWatch, Azure Monitor)</li><li>Experience with <b>API troubleshooting or integration support</b></li><li>Strong communication skills and ability to support both technical and non-technical users</li></ul></h3><h3><b>Key Traits for Success</b><ul><li>Strong attention to detail with a focus on <b>data accuracy</b></li><li>Problem-solving mindset and ability to troubleshoot complex issues</li><li>Strong communication and customer support skills</li><li>Ability to prioritize and manage multiple issues</li><li>Curiosity and interest in <b>AI and emerging technologies</b></li></ul><br></h3></div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>