Customer Success intern
<h2>About us</h2><p>💙 Implicity is a digital MedTech, that brings outstanding innovations to cardiologists, thanks to Big Data and Artificial Intelligence.</p><p>Thanks to our leading cardiac remote monitoring platform, it's way easier to manage data and predict patient issues, so that cardiologists can bring the best care at the best time.</p><p><strong>To put it simply, when you join Implicity, you'll contribute to save lives</strong> <strong>with us</strong> 💓🩺</p><p>Dr Arnaud Rosier (cardiologist and AI researcher) & David Perlmutter (engineer and entrepreneur), co-founded Implicity in 2016.</p><ul><li><p>10+ years later, a French Start-Up / Scale-Up 🐓 is a real game changer in the healthcare market, literally shaping the future of cardiology.</p></li><li><p>250+ hospitals / medical centers are already using our solutions, covering 100 000+ patients.</p></li></ul><p>👩🏻👨🏿👱🏻 At Implicity, you will find the greatest experts in data science, engineering, clinical, regulatory, IT, sales, customers success, etc. working together.</p><p>This amazing team already managed to make Implicity a clear European leader, and we will very soon do the same in the US market.</p><p><strong>In a nutshell, thanks to Implicity:</strong></p><p>🏆 Patients get a far better care</p><p>🏆 Doctors' life is far easier, they can have a far better focus on prevention/treatment, and not admin/data burden</p><p>🏆 Healthcare payers (Social Security in France) eventually pays a far lower price (preventing/monitoring instead of treating/hospitalizing)</p><p><strong>It can start as soon as you can!</strong></p><p><strong><br></strong></p><h5>Want more infos?! </h5><ul><li><p>Our website: <a target="_blank" href="https://www.implicity.com/about-us/">https://www.implicity.com/about-us/</a> </p></li><li><p>Our team: <a target="_blank" href="https://www.welcometothejungle.com/fr/companies/implicity/team">https://www.welcometothejungle.com/fr/companies/implicity/team</a> </p></li><li><p>Our other opening jobs: <a target="_blank" href="https://www.implicity.com/careers/">https://www.implicity.com/careers/</a> </p></li><li><p>Our cool grade on Glassdoor: <a target="_blank" href="https://www.glassdoor.fr/Pr%C3%A9sentation/Travailler-chez-Implicity-EI_IE4010545.16,25.htm">https://www.glassdoor.fr/Présentation/Travailler-chez-Implicity-EI_IE4010545.16,25.htm</a> </p></li><li><p>Our $23M Series A last January 2022: <a target="_blank" href="https://www.implicity.com/ressource/seriesa/">https://www.implicity.com/ressource/seriesa/</a> </p></li><li><p>A cool article by La Tribune: <a target="_blank" href="https://www.latribune.fr/technos-medias/innovation-et-start-up/la-startup-de-la-semaine-implicity-previent-les-crises-cardiaques-grace-aux-donnees-829691.html">https://www.latribune.fr/technos-medias/innovation-et-start-up/la-startup-de-la-semaine-implicity-previent-les-crises-cardiaques-grace-aux-donnees-829691.html</a> </p></li><li><p>And finally, 2 interviews of our CEO Arnaud Rosier: <a target="_blank" href="https://www.youtube.com/watch?v=1ofIQQMWqZo">https://www.youtube.com/watch?v=1ofIQQMWqZo</a><a target="_blank" href="https://www.bsmart.fr/video/1727,37-ecosysteme-implicity">https://www.bsmart.fr/video/1727,37-ecosysteme-implicity</a></p></li></ul><hr><h3>Job and recruitment context</h3><p>We are looking for a 4-6 month internship, starting ASAP or by September. <br>Working closely with our Customer Success team, and under the direct supervision of Julie, you will provide valuable support on the following missions:<strong><br></strong></p><p><strong>1. Customer follow-up </strong><br>- Actively contribute to the follow-up of our existing customers, helping with reporting preparation, database updates, and presentation creation<br>- Assist with customers' visits and internal meetings, allowing you to understand the commercial and relational stakes in the field<br>- Help the team maintain strong relationships with our customers, participating in understanding their unique needs and challenges<strong><br><br>2. Customer support </strong><br>- Respond to customer inquiries (phone, email), guiding them and providing initial answers to platform usage questions<br>- Assist the team in preparing training materials and usage guides, thereby contributing to educating our clients on our solutions<strong><br><br>3. Internal project management and optimization</strong><br>- Take part in cross-functional projects aimed at improving our internal processes and the operational efficiency of the Customer Success team<br>- Identify opportunities for tool and method improvements to make customer support more scalable<br>- Contribute to collecting and synthesizing customer feedback to relay to the Product team.<br><br>At Implicity, you will have a weekly meeting with your manager, to help you succeed in your mission, and continuously improve your skills.<br>Each team works with quarterly OKR, to be crystal clear, fair and honest with your targets.</p><h5>🥇 Background</h5><ul><li><p>Student (e.g., Bachelor's or Master's degree) in Business, Finance, Analytics or Engineering</p></li></ul><h5><br></h5><h5>🥈 Your skills and qualities</h5><ul><li><p>Strong interest in the healthcare sector and/or tech (software/SaaS)</p></li><li><p>Technical understanding and aptitude for learning software systems</p></li><li><p>Communication and interpersonal skills, ability to explain technical concepts clearly</p></li><li><p>Strong analytic skills and ability to take a step back, you are capable of analyzing processes, identifying optimization areas, and making data-driven decisions</p></li><li><p>Empathetic and customer-centric mindset</p></li><li><p>Proactive, organized, and capable of managing multiple tasks simultaneously</p></li><li><p>You speak fluently French & English</p></li><li><p>You have a strong work ethic & daily act with integrity, honesty and fairness</p></li><li><p>You are definitely a thoughtful team player, looking to make your colleagues successful.</p></li></ul><p></p><p>If this description resonates with you, even if you don't tick all the boxes, we would be delighted to discuss why you believe you are the right person for us!<br><br></p><h5>🥉 What we offer you: a formative and enriching Internship</h5><ul><li><p>A professionalizing internship within an experienced and passionate Customer Success team</p></li><li><p>The opportunity to develop key skills in customer relationship management, technical support, project management, and process optimization in an innovative environment</p></li><li><p>A concrete immersion in the functioning of a healthcare technology company, with varied and responsible missions.</p></li><li><p>A stimulating, supportive, and ever-evolving work environment.</p></li></ul><p><em><br></em></p><h3>Recruitment process<br></h3><ul><li><p>1. Short video call with Anne, Head of Customer Success International or Anaïs, Lead CIED Customer Success (30min) </p></li><li><p>2. Operational Interview with Clémentine, your future manager (60min)</p></li><li><p>3. Job Offer (usually follows within 72 hours 🤞) </p></li></ul><p>Depending on your availability, the recruitment process should last less than 2 weeks.</p><h3>General information</h3><p>💰 <strong>Salary</strong></p><ul><li><p>For this internship, you will have a compensation from 800€ to 1200€ based on several criteria (level of education and experience)<br></p></li></ul><p><strong>👍 Benefits</strong><br></p><ul><li><p>Luncheon voucher: 9€ (50% employer)</p></li><li><p>Transport: 50% of your pass OR sustainable mobility pass</p></li></ul><p><strong>📍 Remote work & Location</strong></p><ul><li><p>3 days per week (after the first 6 weeks, to enable a proper ramp-up)</p></li><li><p>Location: 29 rue du Louvre, 75002, PARIS</p></li></ul><h3><br></h3><h3>✅ Why us?</h3><p>Simply because you will get all Scale-Up advantages without the usual drawbacks!</p><ul><li><p><strong>Activity: </strong>we are a "purpose company" - that really drives everyone's daily motivation and commitment</p></li><li><p><strong>Solution: </strong>we built a best-in-class solution, that has no direct competitor</p></li><li><p><strong>Growth stage:</strong> we are not small - we are not big - we are 70 => our boom is to come</p></li><li><p><strong>International: </strong>we operate at a global level, and our working language is English</p></li><li><p><strong>Values:</strong> we do have values, and these are not just for posters!</p><ul><li><p><strong>Integrity: </strong>we act with honesty and fairness</p></li><li><p><strong>Ambition: </strong>we strive for excellence in a healthcare demanding environment</p></li><li><p><strong>Cooperation: </strong>we care, we support, we seek collective success</p></li></ul></li><li><p><strong>Autonomy: </strong>you'll definitely get real responsibilities, and have the chance to have impact</p></li><li><p><strong>Employee care:</strong></p><ul><li><p>Our beautiful office is "rue du Louvre" (between Chatelet & Bourse)</p></li><li><p>Regular team events, especially every Thursday evenings</p></li></ul></li><li><p><strong>Tools:</strong> we used Slack, Notion and Drive, and it is pretty cool</p></li><li><p><strong>Worklife balance: </strong>we are definitely respectful & remote friendly </p></li><li><p><strong>Shareholder:</strong> you will be incentivized with company equity</p></li></ul>
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