Operations Manager

<h3>Operations Manager</h3><p>Drive Operational Excellence at a Fast-Growing Digital Agency</p><p>Remote (South Africa) | UK Hours (8am-5pm) | R65,000/month</p><h3>About Our Client</h3><p>Our client is a vibrant, rapidly expanding digital agency delivering standout work across multiple sectors. With a strong commitment to innovation, team collaboration, and outstanding client service, they've built a dynamic environment where each team member plays a vital role in shaping success. If you're driven by systems, structure, and continuous improvement, this is your chance to make an impact.</p><h3>The Role: Operations Manager</h3><p>As the Operations Manager, you'll be the operational backbone of the agency, ensuring day-to-day activities run smoothly while supporting both people and processes. From workflow oversight and HR functions to credit control and managing a growing team, you'll be key to maintaining performance, solving problems, and driving efficiency across the board. You'll also step in to manage the business when directors are unavailable.</p><h3>Key Responsibilities</h3><ul><li>Minimum 5 years of experience in operations management, preferably within an agency or service-based environment</li><li>Lead and support a remote team of ±10 staff, ensuring performance, deadlines, and collaboration</li><li>Manage future Operations Assistants, including onboarding, delegation, and performance tracking</li><li>Handle client escalations and operational issues, providing swift and effective resolutions</li><li>Oversee credit control processes, including overdue invoice follow-ups and client liaison</li><li>Drive process improvement and implement systems to optimise operational workflows</li><li>Collaborate with department heads to ensure alignment with business goals and client expectations</li><li>Identify cost-saving and productivity-enhancing opportunities</li><li>Manage a team of freelance copywriters</li><li>Step in for directors as needed to maintain operational continuity</li></ul><h3>About You</h3><ul><li>5+ years in operations management, ideally in a digital agency or service-led business</li><li>Strong leadership and people management skills, comfortable managing distributed teams</li><li>Proven experience in HR, recruitment, and credit control</li><li>Exceptional organisational and multitasking abilities</li><li>Proactive problem solver who thrives under pressure</li><li>Clear communicator with strong interpersonal skills</li><li>Able to work independently in a fully remote setup and provide own equipment</li></ul><h3>Perks &amp; Benefits</h3><ul><li>25 days paid leave annually, plus your birthday off</li><li>Up to 7 days paid sick leave per year</li><li>Access to a leading online mental health and therapy platform</li><li>Commission on deals you help secure</li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>