ETIC, Operations Excellence Specialist - Senior Associate

Line of Service Advisory Industry/Sector Technology Specialism Managed Services Management Level Senior Associate Job Description & Summary We are seeking a motivated and detail-oriented Operations Excellence Senior Associate to support the EMEA Alliance Driver in managing day-to-day alliance operations and executing selected strategic initiatives. This role plays a key part in ensuring effective communication, pipeline management, and coordination across the EMEA alliance teams-strengthening PwC’s collaborative efforts with Alliance and driving mutual business growth. The role integrates strategic planning, operational enablement, and stakeholder engagement to accelerate go-to-market alignment, improve alliance execution, and deliver business growth. You will act as an embedded operations partner to the Alliance Driver, combining data-driven insights, operational rigor, and strategic intent with execution to ensure PwC’s alliance leaders have the tools, intelligence, and support needed to succeed in a competitive marketplace. It’s a unique opportunity to be at the heart of how PwC executes strategy with its most strategic technology partners, while learning from some of the firm’s most experienced alliance and market leaders. Key Responsibilities Provide comprehensive operational support to the alliance driver and team meeting coordination, project tracking, and governance support (incl., contracts, contacts, rhythm of business). Develop and maintain high-quality stakeholder deliverables (presentations, reports, newsletters, standardized templates). Support alliance drivers in preparing and driving joint initiatives and leadership meetings; with alliance territory drivers and other stakeholders. Support the preparation of internal and external reporting related to alliance activities (e.g., funding, certifications, financials etc) Analyze internal performance data and conduct research to inform strategic decision-making. Take ownership of pipeline management and hygiene for opportunities within both PwC and alliance partner systems at the EMEA level providing support to local territories. Support centralized content management by curating, maintaining, and standardizing assets (e.g. case studies, client references, and win stories), templates and comms channels. Assist in planning and execution of events aligned to Alliance Drivers’ priorities, ensuring smooth delivery and timely reporting of engagement data. Ensure process compliance, record-keeping, and alignment with PwC standards. Skills & Qualifications 3–5 years of experience in business operations, stakeholder management, or program coordination, ideally in a professional services or technology alliance environment. Proficiency in Microsoft 365 suite (PowerPoint, Excel, Word, Sharepoint, Teams and Outlook). Strong stakeholder management skills and ability to work in a matrix environment, confident working with senior stakeholders. Proven ability to translate data into actionable insights and support strategic decision-making. Ability to work effectively in team environments, contributes to shared goals, and builds strong working relationships across functions and levels. Strong project management and prioritization skills Excellent communication skills (written and verbal) with experience creating executive-ready materials. Highly organized, detail-oriented, proactive, and committed to delivering high-quality work. What Sets You Apart Experience in Alliance ecosystems (SAP, Oracle, Salesforce, AWS, Google, Microsoft). Salesforce CRM knowledge (ideally but can be trained) Experience with data visualization and business intelligence tools (e.g., Power BI) Exposure to project management methodologies and operational process improvement Exposure to consulting or professional services environment Strong problem-solving ability with the flexibility to adapt to changing priorities Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Business Requirements Analysis, Commercial Transactions, Communication, Contract Dispute Resolution, Contract Lifecycle Management, Contract Management, Contract Negotiation, Contractual Agreements, Contractual Compliance Monitoring, Contractual Risk Management, Cost Analysis, Cost Management, Creativity, Customer Liaison, Embracing Change, Emotional Regulation, Empathy, Inclusion, Indirect Sourcing, Industry Trend Analysis {+ 26 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date