Client Success Manager
<h3>About the Role</h3><p>We are hiring for a Client Success Manager on behalf of our client, a performance-driven digital marketing agency focused on helping home improvement and outdoor living businesses scale through paid advertising and lead generation systems.</p><p>This is a high-ownership role where you will manage client relationships end-to-end, ensuring strong communication, retention, and measurable growth outcomes.</p><h3>Why This Role</h3><ul><li> High ownership and autonomy in managing client success </li><li> Exposure to fast-paced, performance-driven marketing environments </li><li> Performance-based growth through bonuses tied to retention and expansion </li><li> Remote-first, results-oriented culture </li></ul><h3>Key Responsibilities</h3><h3>Client Success & Communication</h3><ul><li> Act as the main point of contact for assigned clients </li><li> Ensure consistent communication, clear updates, and strong follow-through </li><li> Maintain client confidence, especially during performance fluctuations </li></ul><h3>Problem Solving & Ownership</h3><ul><li> Proactively identify and resolve issues </li><li> Take initiative without waiting for direction </li><li> Ensure smooth delivery and client satisfaction </li></ul><h3>Relationship Management</h3><ul><li> Build long-term, trust-based relationships </li><li> Drive retention, referrals, and overall client experience </li></ul><h3>Performance & Strategy Alignment</h3><ul><li> Review campaign performance and translate insights into clear next steps </li><li> Collaborate with internal teams to align expectations and execution </li></ul><h3>Upsells & Growth</h3><ul><li> Identify opportunities for additional services </li><li> Support expansion conversations in a natural, value-driven way</li></ul><h3>Requirements</h3><ul><li> 2–4+ years of experience in Client Success, Account Management, or Digital Marketing </li></ul><ul><li> Strong problem-solving skills and ability to work independently </li><li> Comfortable with data, reporting, and performance metrics </li><li> Excellent communication and client-facing skills </li><li> Experience with CRMs, reporting tools, or marketing platforms</li></ul><h3>Nice to Have</h3><ul><li> Experience with GoHighLevel (GHL) </li><li> Background in paid ads, lead generation, or social media marketing </li><li> Experience in agency, coaching, or consulting environments </li></ul><h3>Work Setup</h3><ul><li> Full-time remote role </li><li> Must overlap 8 hours with U.S. business hours (primarily PST) </li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>
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