Specialist Services Project Manager, Actimize

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Project Manager – Professional Services (NICE Actimize)

Travel: As required for customer engagements

So, what's the role all about?

The Project Manager (PM) in NICE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations , from Sales handover through Go‑Live and transition to Managed Services / Support.

The PM owns delivery governance, scope, schedule, budget, risk management, and client communication , ensuring projects are delivered on time, within scope, and in line with contractual commitments , using the PS Actimize Project Delivery Methodology (PDM) .

How will you make an impact?

Develop and maintain the integrated project plan , covering all cloud project lifecycle phases

Own scope, schedule, budget, and resource planning

Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies)

Define and manage the communication plan (weekly status, SteerCo, exec updates)

Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams

Track progress against milestones and proactively manage slippage

Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)

Act as the single point of accountability for delivery outcomes

Manage scope changes through formal Change Request / Change Order processes

Own project financials : forecasting, burn tracking, margin awareness, and invoicing alignment

Escalate risks impacting scope, timeline, or commercials early and transparently

Coordinate Go‑Live activities with Ops and Client teams

Track and manage UAT issues to closure

Have you got what it takes?

8–12+ years of experience in enterprise software / SaaS project management

Strong experience delivering Professional Services implementations

Proven ownership of scope, schedule, budget, RAID, and governance

Experience managing multiple , complex, multi‑stream, client‑facing programs

Excellent stakeholder management and executive communication skills

Hands‑on experience with change control and financial tracking

Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains

Strong experience managing high ‑ severity delivery issues , including root‑cause analysis, corrective action planning, and executive escalation

Good to Have

Experience in Actimize , Financial Crime, AML, Fraud, Compliance, or Banking technology

Exposure to cloud‑based enterprise platforms

Experience in service industry

PMP / PRINCE2 / PMI or equivalent certification

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID - 11168

Repoting to - Director, Program Management, Actimize

Role Type - Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.