Employee Relations Partner

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics, visit www.impact.com .

Your Role at impact.com :

As an Employee Relations Partner , you will support fair, consistent, and compliant handling of employee relations matters across the organisation. This role combines advisory and adjudication responsibilities , ensuring disciplinary and grievance processes are conducted in line with legislation and company policy.

You will contribute to reducing risk, strengthening governance, and supporting a workplace culture grounded in fairness, accountability, and respect.

What You'll Do:

Adjudication & Dispute Resolution

Chair disciplinary hearings and appeals as a neutral third party

Ensure proceedings align with the Labour Relations Act (LRA) and internal policies

Review and assess evidence, including witness testimony and case documentation

Deliver clear, evidence-based findings and outcomes

Support matters escalated to CCMA and Labour Court proceedings

Documentation & Decision-Making

Draft structured, accurate, and legally sound outcome reports

Apply consistent and appropriate sanctions based on evidence and precedent

Prepare disciplinary packs, warnings, notices, and related documentation

Produce documentation suitable for internal and external review

Advisory & Stakeholder Support

Provide guidance to managers on disciplinary processes and case preparation

Support the development of compliant and well-documented cases

Act as a point of contact for complex employee relations matters

Review documentation for accuracy and completeness prior to hearings

Training, Insights & Policy

Provide guidance and training to managers on employee relations processes

Identify trends and recommend improvements to processes or policies

Maintain and update policies in line with current legislation

Compliance & Administration

Support compliance with applicable labour legislation (LRA, BCEA, EEA, POPIA)

Prepare documentation for disputes and arbitration processes

Support employment-related compliance and reporting requirements

Collaborate with HR and legal stakeholders as needed

What You Have:

Bachelor's degree in Human Resources, Industrial Psychology, Labour Law, or a related field, or equivalent practical experience

5+ years' experience in Employee Relations or Labour Relations

Experience chairing disciplinary hearings and/or supporting formal ER processes

Exposure to CCMA and Labour Court processes

What Will Help You Succeed

Knowledge of South African labour legislation (LRA, BCEA, EEA, POPIA)

Ability to assess information and make evidence-based decisions

Clear and structured written communication skills

Ability to work with a range of stakeholders across different levels

Ability to manage sensitive matters with professionalism and discretion

Benefits:

Hybrid, Casual work environment

Unlimited PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid

Group scheme with Momentum for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance

Fitness club fee reimbursements

Technology Stipened Primary Caregiver Leave Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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