Sr Partner Success Manager

Berlin Office

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

As a Sr Partner Success Manager at Parloa, you will own and scale strategic relationships with our global SI, consulting, and implementation partners, ensuring they are equipped to successfully deliver transformative AI and customer experience solutions for enterprise customers.This is a highly cross-functional role sitting at the intersection of partnerships, enterprise delivery, and AI transformation. You will act as the strategic advisor and operational lead for a portfolio of partners, helping them build scalable Parloa practices, drive successful customer outcomes, and expand their long-term impact within the Parloa ecosystem. You will work closely with Partner Managers, Account Executives, Solution Engineers, Customer Success, Professional Services, and Product teams while engaging directly with partner executives, delivery leaders, architects, and project teams. This is your opportunity to shape how enterprise partners adopt, scale, and operationalize agentic AI solutions while helping define and mature Partner Success at one of the fastest-growing AI companies in the world.

Areas of ownership:

Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes

Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders

Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions

Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact

Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies

Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes

Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews

Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering

Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards

Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts

Support the evolution of Parloa's Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks

Stay current on Parloa's platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively

Represent Parloa's leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements

What Success Looks Like

You build trusted, strategic relationships with partner executives and delivery leaders, helping them successfully scale their Parloa practice and deliver measurable customer impact

Partner-led enterprise implementations consistently launch successfully, with strong delivery quality, proactive risk management, and clear alignment across customers, partners, and internal teams

You operate as the central point of coordination across Sales, Customer Success, Professional Services, and partners, driving accountability, operational clarity, and long-term value realization

You identify and unlock growth opportunities by helping partners expand successful AI and CX initiatives across additional business units, regions, and enterprise use cases

Who you are:

You bring 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services roles

You have experience working with global systems integrators, consulting firms, or implementation partners, with a proven track record of driving measurable customer outcomes through partners

You understand enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc.), project governance, and services organizations

You have strong executive presence and can confidently communicate with partner leadership, customer executives, and technical teams, including leading executive reviews and facilitating complex discussions

You are comfortable navigating cross-functional environments, influencing without direct authority, and aligning internal and external stakeholders around shared goals

You bring operational rigor, strong ownership, and attention to detail while balancing strategic relationship management with hands-on execution in fast-moving, ambiguous environments

You have exposure to AI, automation, cloud, or enterprise technology ecosystems and can translate technical capabilities into measurable business value

Fluency in German is required

Nice to Have:

Experience working with conversational AI, CCaaS, enterprise automation, or customer experience platforms

Experience supporting multi-region enterprise accounts and global delivery programs

Familiarity with partner ecosystem models including sourced, influenced, and co-delivery motions

Experience building or scaling partner programs, enablement frameworks, or delivery methodologies

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more .

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.