SMB Account Manager - Advertising

<h4><span>About Us</span></h4><p><span>native is a fast-growing, innovative company dedicated to transforming the student experience by connecting world-class brands with students on campus and beyond.</span></p><p><span>Our student advertising platform unifies the on-campus advertising opportunity, making it easy for brands such as Deliveroo, Samsung, and Lloyds to connect meaningfully with student audiences across the UK.</span></p><p><span>With a unique mix of local, regional, and national advertisers, native combines the scale of a national footprint with the power of highly targeted student communities. Our tailored advertising propositions help brands deliver short-term campaign success while driving long-term customer acquisition.</span></p><p><span>The market opportunity is significant. native is the market leader in on-campus advertising, and as our client base continues to scale, we are evolving our commercial model to build deeper expertise, stronger partnerships, and more repeatable growth.</span></p><h4><span>The Opportunity</span></h4><p><span>The <strong>SMB Account Manager</strong> is responsible for managing a high-volume portfolio of Small and Medium Business advertisers, focusing on retention, repeat spend, and account growth.</span></p><p><span>This role is intentionally category-based. Success comes from strong product knowledge, clear communication, and the ability to manage multiple accounts efficiently.</span><br></p><p><span>You'll help SMB clients get value from native quickly, run effective campaigns, and return again.</span></p><h4><span>What You'll Be Working On</span></h4><ul><li><p><span>Managing a high-volume portfolio of SMB advertisers with clear revenue and retention targets<br>Acting as the primary point of contact for your accounts, ensuring a smooth and positive client experience</span></p></li><li><p><span>Advising clients on suitable native products and packages based on their goals and budgets</span></p></li><li><p><span>Renewing, upselling, and crossselling activity in a straightforward, value-led way</span></p></li><li><p><span>Working closely with Campaign Management to ensure campaigns are delivered accurately and on time<br>Responding quickly and clearly to client queries and requests</span></p></li><li><p><span>Managing pipeline, renewals, and forecasting accurately via CRM tools</span></p></li></ul><h4><span>What We're Looking For</span></h4><ul><li><p><span>Experience in account management, sales support, or customer-facing roles</span></p></li><li><p><span>Comfortable managing multiple accounts and priorities at pace</span></p></li><li><p><span>Clear, confident communicator who can explain products simply and effectively<br>Commercially aware and comfortable having pricing and renewal conversations</span></p></li><li><p><span>Organised and process-driven, with good attention to detail</span></p></li><li><p><span>Resilient and adaptable you don't get flustered by volume or change</span></p></li><li><p><span>Curious and proactive in spotting opportunities for account growth</span></p></li></ul><h4><span>Why This Role Works</span></h4><p><span>This role is about consistency and momentum, not complexity.</span></p><p><span>If someone enjoys:</span></p><ul><li><p><span>helping clients succeed quickly</span></p></li><li><p><span>managing lots of relationships at once</span></p></li><li><p><span>working in a fast-moving, structured environment<strong id="docs-internal-guid-4349a28c-7fff-e501-f4d5-e6b12226ac40"><br></strong></span></p></li></ul><h4 style="text-align:justify;"><span>Whats in it for you</span></h4><p>🏫 Pension contributions of 5%</p><p>🏖️ 25 days off (excluding bank holidays)</p><p>🎂 Day off on your birthday</p><p>📈 Share Options for all</p><p>👨🏽‍💻 Work from home set-up budget</p><p>🚂 Season Ticket Loan Scheme&nbsp;</p><p>👶 Paid maternity, paternity, adoption or shared parental leave&nbsp;</p><p></p><h4 style="text-align:left;"><span>Equal Opportunity Statement</span></h4><p style="text-align:justify;"><span>We are actively creating an equitable environment for everyone at native to thrive.</span></p><p style="text-align:justify;"><span>Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native. At native, we embrace diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us.</span></p>