AI Business Process Transformation Lead

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about?

This role sits at the intersection of business transformation, technology, and AI enablement.

As an AI Product Owner, you will be responsible for identifying and redesigning business processes by embedding AI into how work gets done across the organization. This is not a traditional product role and not a purely technical AI position—it is a hands-on role focused on operationalizing AI in a complex, enterprise environment .

At NiCE, we are leveraging approved enterprise AI tools—including Claude (Cowork & Code), Microsoft Copilot, and ChatGPT Enterprise —to drive real business impact. This role is critical in ensuring those tools are not just introduced, but meaningfully integrated into workflows at scale .

You will work closely with stakeholders across business units and IT, owning the design, alignment, and rollout of AI-enabled solutions that improve efficiency, scalability, and user experience.

How will you make an impact?

Identify high-value opportunities to transform business processes using AI and automationPartner with stakeholders across the business and IT to define and deliver end-to-end solutions

Own the creation of solution and design documentation , translating business needs into scalable workflows

Lead cross-functional delivery in a matrixed organization , driving initiatives from concept through implementation

Embed enterprise AI tools—especially Claude, Copilot, and ChatGPT Enterprise —into real business use cases

Drive adoption and change management to ensure solutions are actively used and deliver measurable impact

Align stakeholders, navigate competing priorities, and push initiatives forward without direct authority

Have you got what it takes?

Core Experience

Background in business analysis, solution design, or similar roles Proven experience in project or program management, leading cross-functional initiatives Demonstrated success owning and delivering business process transformation initiatives

Key Capabilities

Strong ability to structure complex, ambiguous problems into clear, executable solutions Experience working across business stakeholders and IT in enterprise environments Skilled in writing design and solution documentation, not just gathering requirements Strong ownership mindset with the ability to drive alignment and outcomes in a matrix organization

AI & Automation Experience

Experience applying AI tools such as Claude, Microsoft Copilot, or ChatGPT Enterprise within a business context Proven ability to drive adoption of AI or automation tools across teams Practical understanding of how AI fits into real workflows—not just theoretical knowledge

What will make you successful here?

You've evolved beyond traditional BA or PM roles and are comfortable owning outcomes—not just tasks

You've successfully implemented change in complex corporate environments

You understand that technology alone doesn't transform businesses—execution and adoption do

You bring a pragmatic approach to AI, focusing on real use cases and measurable results

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our NJ office at Waterfront Corporate Center III, 221 River St, 10th & 11th floors, Hoboken, New Jersey 07030 https://www.nice.com/company/global-locations About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.