Customer Transformation - Senior Analyst

Management Level Senior Associate Job Description & Summary Kia ora,

At PwC, our purpose is clear: to build trust in society and solve important problems .

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that

matter .

Ngā Kōrero

mo

tēnei tūranga / About the

role

As a Senior Analyst in our Customer Transformation team

in Auckland , you’ll work on real problems that affect how people experience services

and products

— in banking,

retail,

government and beyond.

Using

design, analysis and systems thinking

you’ll

to turn ambiguity into clarity, and ideas into action.

What you’ll do:

Spend

your time listening, mapping, testin g, workshopping and creating .

Be hands-on, w ork ing

both visually and analytically.

C o-create

solutions

with designers, technologists, strategists and clients .

Bring a human-centred lens to large transformation programmes .

And contribute to projects that matter — from early problem definition through to implementation.

Ngā pūkenga kei a koe / Skills and experience

2–4 years’ experience

in

service design,

CX,

business analysis, or transformation , ideally

in

financial services or professional services

organisations .

A relevant qualification in design, psychology, business

or a related field.

Strong

problem-solving

and communication skills ,

alongside visual and creative capability

Confidence working with clients — preparing materials, facilitating sessions and contributing to recommendations.

Experience translating ambiguity into clear deliverables (e.g. journey maps, insights,

miro

boards ,

reports ) .

The ability to manage your own work, prioritise effectively and deliver to time and quality expectations .

Ngā

āhuatanga

hirahira

o

te

mahi ki PwC / Highlights of working at PwC NZ

Rewards

- Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals.

Growth

- Global network; leadership development; A.I. tools and training; formal learning pathways.

Wellbeing

- $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15

days’

paid sick leave; group-rate health insurance (eligibility applies)

Reputation

- PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.

Flexibility

- Flexible working; supportive coaching culture. Time off

- Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave. Whānau & community

- Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave. Mo

te

aha

tāu

e

tatari

ana? / What are you waiting for?

Hit the Apply Now button! If you want to learn about

how

you can grow and shine in your career at PwC, visit

https://www.pwc.co.nz/careers.html

Travel Requirements Not Specified Available for Work Visa Sponsorship? Yes Job Posting End Date