HR/People Operations Specialist

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us!

About the Role:    We are looking for a detail-oriented and proactive HR/People Operations Specialist to support and scale our People function at Netomi. This role is critical to ensuring smooth day-to-day HR operations while delivering an exceptional employee experience across the organization. You will work closely with the People team, Finance, Legal, and business leaders to support core HR processes, maintain compliance, and help build scalable systems in a fast-paced, high-growth environment. We are looking for a highly organized, detail-oriented, and proactive HR/People Operations Specialist to help power the day-to-day operations of our growing team. This is a high-impact role at the center of the employee experience—supporting everything from onboarding and lifecycle processes to data, reporting, and cross-functional initiatives. You will play a key role in helping us build a scalable, efficient, and employee-centric People function. Working closely with the EVP of Operations and partnering with the HR Generalist, you'll gain exposure to a wide range of HR disciplines while helping ensure our processes run smoothly behind the scenes. This role is ideal for someone early in their HR career who thrives in fast-paced, high-growth environments, enjoys solving operational challenges, and takes pride in delivering a seamless and thoughtful employee experience.

Responsibilities: HR Operations & Employee Lifecycle

Manage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitions

Maintain accurate employee records and ensure data integrity across HR systems

Serve as a first point of contact for employee queries related to HR policies, benefits, and processes

Support documentation, letters, and HR-related communications

Onboarding & Employee Experience

Coordinate and deliver seamless onboarding experiences for new hires

Partner with hiring managers and cross-functional teams to ensure successful employee integration

Support employee engagement initiatives, events, and programs

HR Systems & Data Management

Manage and maintain HRIS and other HR/People systems

Generate reports and dashboards to support People analytics and decision-making; ensure data accuracy, confidentiality, and compliance

Compliance & Policies

Ensure compliance with local labor laws and company policies

Support audits, documentation, and regulatory requirements

Assist in updating and maintaining employee handbook and relevant HR policies

Compensation, Benefits & Payroll Support

Support administration of compensation and benefits programs

Partner with Finance on payroll inputs, ad-hoc audits, and reporting

Assist with benefits enrollment and employee queries

Recruiting Coordination

Support recruiting operations including interview scheduling, candidate communication, and offer coordination

Partner with Talent Acquisition to ensure a smooth candidate experience

People Programs & Initiatives

Assist in implementing People programs and process improvements; contribute to building scalable processes and documentation

Support day-to-day HR operations, including onboarding, offboarding, and employee lifecycle administration

Maintain and proactively audit employee data in HR systems, ensuring accuracy and confidentiality

Assist with monthly and ad-hoc HR reporting and analytics (headcount, attrition, compensation tracking/changes, etc.)

Partner with the HR Generalist on employee relations, policies, documentation, and compliance initiatives

Coordinate and support key HR processes such as performance reviews, benefits administration, and internal communications

Respond to employee inquiries and provide a high level of service and support

Help schedule candidate interviews for the North America team to support our hiring needs

Support cross-functional, global operational initiatives led by the HR team (L&D initiatives, All Hands, etc.)

Requirements: Strong understanding of HR processes and employment practices

Proactive, problem-solving mindset with a bias toward action

3-5+ years of experience in HR, People Ops, or a related field

Strong organizational skills and keen attention to detail

Ability to handle sensitive information with discretion

Experience with HRIS systems and tools (e.g., Justworks, Rippling, Workday, BambooHR, etc.)

Strong communication and interpersonal skills

Ability to manage multiple priorities in a fast-paced, dynamic environment where flexibility is key

Familiarity with modern recruiting tools and ATS platforms

Experience supporting global or distributed teams

Exposure to compliance across multiple jurisdictions

Interest in People analytics, systems, and process improvement

Strong ownership mindset and ability to manage multiple priorities

Why Netomi: Opportunity to play a key role in shaping employee experience at a fast-growing AI company

Work closely with leadership and cross-functional teams

High-impact role with room to grow and expand responsibilities

Collaborative, fast-paced, and people-first culture

Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Strong understanding of HR processes and employment practices

Proactive, problem-solving mindset with a bias toward action

3-5+ years of experience in HR, People Ops, or a related field

Strong organizational skills and keen attention to detail

Ability to handle sensitive information with discretion

Experience with HRIS systems and tools (e.g., Justworks, Rippling, Workday, BambooHR, etc.)

Strong communication and interpersonal skills

Ability to manage multiple priorities in a fast-paced, dynamic environment where flexibility is key

Familiarity with modern recruiting tools and ATS platforms

Experience supporting global or distributed teams

Exposure to compliance across multiple jurisdictions

Interest in People analytics, systems, and process improvement

Strong ownership mindset and ability to manage multiple priorities