Partner Solutions Architect

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us!

About the Role:  We are seeking a highly technical and customer-facing Partner Solutions Architect to play a critical role in driving revenue through enterprise deals and partner ecosystems. This role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi's platform to life in customer environments. You will operate as both a hands-on builder and a front-line technical seller—leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders. You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO. You will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training.

Responsibilities: Partner-Facing Technical Enablement

Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions

Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption

Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment

POCs, Demos & Deal Support

Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO

Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments

Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates

Ensure a smooth technical hand-off to CS and Delivery teams

Solution Design & Architecture

Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP)

Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes

Ensure solutions are aligned with best practices for performance, security, and scalability

Partner Asset Development & Scale

Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks)

Enable partners to independently execute POCs and implementations over time

Standardize best practices to scale partner-led technical delivery

Technical Thought Leadership

Represent Netomi in partner and customer engagements as a technical expert

Contribute to technical content, demos, and best practices that elevate Netomi's position in enterprise AI conversations

Provide feedback to Product and Engineering teams based on partner and customer insights

Requirements: 6-10+ years in Solutions Engineering, Solutions Architecture, or technical pre-sales roles

Strong hands-on experience with coding, APIs, integrations, and building real-world solutions/POCs

Ability to prototype, debug, and adapt solutions in live, high-pressure deal environments

Highly skilled at creating repeatable technical assets for partners, and understands how to smoothly hand-off to Customer Success and other delivery teams

Experience supporting enterprise sales cycles and engaging with both technical teams and executive stakeholders

Proven ability to translate complex technical concepts into clear business outcomes

Experience working with partners and SIs in co-sell motions

Strong understanding of:

AI/ML or LLM-based systems (preferred)

Cloud environments (AWS, Azure, GCP)

Scalable system design and integrations

Who You Are: A technical builder—you're comfortable writing code, troubleshooting integrations, and getting hands-on in POCs

A credible executive communicator—you can confidently present to C-suite stakeholders and simplify complex ideas

Commercially minded—you understand this role exists to drive revenue and close deals

Thrive in ambiguity—you can move quickly from whiteboard → working solution → closed deal quickly

Strong sense of ownership—you step into gaps and push deals forward without waiting for direction

Energized by working at the intersection of technology, sales, and partners

Why Netomi: Direct impact on revenue and strategic deals

Play a key role in scaling a partner-led GTM motion

Help define how Netomi is sold in the market

Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

6-10+ years in Solutions Engineering, Solutions Architecture, or technical pre-sales roles

Strong hands-on experience with coding, APIs, integrations, and building real-world solutions/POCs

Ability to prototype, debug, and adapt solutions in live, high-pressure deal environments

Highly skilled at creating repeatable technical assets for partners, and understands how to smoothly hand-off to Customer Success and other delivery teams

Experience supporting enterprise sales cycles and engaging with both technical teams and executive stakeholders

Proven ability to translate complex technical concepts into clear business outcomes

Experience working with partners and SIs in co-sell motions

Strong understanding of:

AI/ML or LLM-based systems (preferred)

Cloud environments (AWS, Azure, GCP)

Scalable system design and integrations