Technical Partner Manager

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. AI is changing how customers find brands, and Yext gives enterprises the infrastructure to compete: Scout analyzes 10 billion signals monthly across four AI models to surface where you're losing and why, the Knowledge Graph maintains the verified data AI cites, and content generation and distribution agents syndicate brand content across LLMs, listings, social platforms, and review sites in real time. Thousands of brands in financial services, healthcare, retail, hospitality, and food rely on Yext to win across AI and traditional search. Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by Built In, Fortune, and Great Place To Work®. The Technical Partner Management (TPM) team owns the end-to-end technical health, expansion, and evolution of Yext's Publisher Network.

As a Technical Partner Manager (TPM) , you will operate at the intersection of Product, Engineering, Publisher Partnerships, and Operations to design, implement, and maintain high-impact publisher integrations across Yext's Listings ecosystem. TPMs combine systems thinking, integration architecture, technical investigation, and execution leadership to ensure publisher integrations are scalable, reliable, and continuously improving.

This is a highly technical, cross-functional role that blends integration ownership, operational rigor, and structured solution design. TPMs are trusted technical leads for the Publisher Network and play a critical role in reducing Engineering overhead while increasing integration quality and velocity.

What You'll Do

Own End-to-End Publisher Integrations

Lead technical discovery for new and existing publisher integrations by analyzing API documentation, changelogs, and system behavior

Define detailed functional and technical requirements for integrations, new fields, and feature expansions

Partner directly with Engineering to drive implementation from specification through QA and release

Validate edge cases and ensure integrations meet expected behavior and performance standards prior to launch

Continuously evolve integrations as publisher capabilities and Yext products expand

Drive Integration Health & System Reliability

Define, monitor, and continuously improve KPIs for integration health

Build and maintain monitoring using SQL, Snowflake, Python, and observability tools (e.g., dashboards, alerting systems)

Proactively identify systemic issues and implement scalable solutions rather than one-off fixes

Investigate complex production issues across databases, APIs, and integration layers

Determine whether issues originate on the Yext or publisher side and coordinate resolution paths accordingly

Technical Investigation & Root Cause Analysis

Leverage modern development and AI-assisted tools to analyze system behavior and trace integration issues

Identify configuration, logic, or workflow gaps contributing to defects

Propose and collaborate on code-level or architectural improvements with Engineering

Submit well-scoped change requests when appropriate and partner closely with Engineering through resolution

While TPMs are not Software Engineers, they operate with a strong understanding of system architecture and code behavior.

Improve & Expand the Publisher Network

Drive delivery of new fields, features, and capabilities to existing integrations

Partner with strategic publishers (e.g., Tier 1 platforms) to beta test and adopt new functionality

Identify product gaps and advocate for scalable solutions that improve customer outcomes

Contribute to automation initiatives that reduce manual operational work across Yext

Strategic Stakeholder Leadership

Act as the technical liaison between Engineering, Product, Publisher Partnerships, Support, and Publisher contacts

Translate complex technical issues into clear business impact for non-technical stakeholders

Escalate systemic risks appropriately and influence prioritization when integration health is at risk

Support high-impact strategic client escalations involving Tier 1 publishers when needed

What Makes This Role Unique

TPM is not a traditional support function. It is a technical ownership role responsible for the architecture, reliability, and evolution of Yext's publisher ecosystem.

TPMs reduce Product and Engineering load by:

Conducting integration R&D

Defining requirements with precision

Filtering and resolving false escalations

Building monitoring and automation systems

Driving scalable improvements

This role requires comfort operating in ambiguity, making technical recommendations independently, and influencing cross-functional outcomes without formal authority.

What You Have

BA/BS in Engineering, Computer Science, or related technical field (or equivalent technical depth through experience)

Strong systems thinking and ability to reason through APIs, data flows, and integration architectures

Experience working with APIs and reading technical documentation

Proficiency with SQL and data analysis (Snowflake or similar data warehouses)

Experience writing scripts in Python (or similar language) to automate workflows or analyze data

Strong technical debugging and root cause analysis skills

Ability to write structured functional and technical documentation

Excellent communication skills across both technical and non-technical audiences

High ownership mentality and ability to operate independently in ambiguous environments

Success in This Role Looks Like

Publisher integrations launch on time with minimal post-release defects

Integration health metrics trend positively over time

Systemic issues are solved at scale rather than via one-off fixes

Engineering load related to publisher integrations is reduced through TPM ownership

Strategic publisher relationships result in expanded capabilities and improved customer outcomes

#LI-JS2 Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.

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