Partner Manager

About CitySwift: CitySwift is the world's leading performance optimisation platform for public transport, enabling data-driven decision-making for some of the largest transport networks globally. Backed by over €15 million in venture capital funding, we partner with major public transport operators and government authorities, including Go-Ahead Group, Transport for London, and many more. CitySwift is experiencing accelerated growth, with 117% year-over-year revenue growth in 2025.

Our mission is to increase the adoption of sustainable public transport worldwide. Today, our platform optimises more than 3 billion passenger journeys annually, and our target is to reach 10 billion journeys by the end of 2026.

At CitySwift, you'll have the opportunity to take ownership, make a measurable impact, and grow professionally as part of a collaborative, mission-driven team. Join us in shaping the future of public transport by driving the next phase of CitySwift's growth.

Role Overview: As a Partner Manager, you'll play a pivotal role in delivering value for some of our most important customers. You'll be the day-to-day strategic partner to key accounts — building relationships, managing delivery across projects, and ensuring our platform is delivering against customer goals and ROI expectations.

This role is ideal for someone who thrives in a fast-moving SaaS environment, enjoys collaborating across teams, and is passionate about using technology to create better outcomes for cities and communities.

Key Responsibilities:

Serve as the primary point of contact for a portfolio of customers ensuring customers get maximum value across the CitySwift product suite

Build strong, trusted relationships with customers — from operational leads to senior stakeholders

Manage onboarding, delivery, and post-deployment projects, ensuring milestones are tracked and met

Monitor & increase usage and performance metrics to proactively identify opportunities for improvement or value realisation

Translate customer goals into actionable plans and collaborate cross-functionally to ensure delivery

Lead QBRs and regular account reviews with compelling data-led narratives

Act as the voice of the customer internally, sharing insights with Product, Tech, and across the Partner Management department

Supporting product development through testing and customer feedback, maximising the customer product experience

Support renewals and expansions by demonstrating impact, building business cases, and aligning with long-term partner goals

Drive continuous improvement by identifying patterns, raising risks, and suggesting process enhancements

Qualifications, skills & experience:

Experience working within a commercial or franchised bus operation is essential

Strong knowledge of bus scheduling is highly preferred

Experience in a customer-facing or project management role within the public transport industry or within the SaaS, consulting industries (2+ years ideal) Strong relationship-building and communication skills, with the ability to engage confidently at multiple levels

Project management experience — organised, deadline-driven, and calm under pressure

Comfortable with data — able to interpret usage trends, performance dashboards, and ROI metrics

Collaborative mindset and ability to work cross-functionally with Product, Tech, and Commercial teams

Genuine curiosity about transport, sustainability, and the role data can play in improving services

Ability to travel periodically for customer meetings, onboarding, and reviews

We value, recognise and reward our people:

A role with real scope, where your impact is visible, your salary is reviewed as we grow, and there are career progression opportunities as the company scales and internationalises.

Comprehensive health and life insurance through Laya Healthcare in Ireland and Aviva in the UK.

Flexible working with hybrid working as the default in Ireland, core hours of 10am to 4pm, remote options depending on role and a work abroad programme of up to 6 weeks.

25 days annual leave from day one, increasing by half a day per year of service, plus company days off, a half day before public holidays and an end of year shutdown.

Enhanced family leave, including 6 months fully paid maternity leave and 3 weeks paid paternity leave after 18 months' service (and wedding leave!)

And on top of all of this, the usuals done well. A matching pension scheme that increases with service, paid sick leave, bike to work scheme, wellbeing supports, and an employee referral programme with rewards of up to €4,000 (or equivalent) per referral.

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